bet365 Casino review (UK)

Overview

bet365 is a Stoke-on-Trent business that built its name on sports betting and sells a casino product from the same customer account. This review covers the casino side for players in Great Britain.

It is based on desk research: licence details from the Gambling Commission public register, payment and support details from bet365’s own help centre. We have not opened an account, deposited or played.

Licence and ownership

The register lists Hillside (UK Gaming) ENC under account number 55149, with an active Casino (Remote) licence recorded from 17 October 2019. The trading name bet365 and the domain bet365.com are both attached to that account.

Sports betting has its own register entry, Hillside (UK Sports) ENC (account 55148), which also lists bet365.com. In practice the casino and the sportsbook share a website but sit under different licences.

One regulatory action is recorded against account 55149: a settlement dated 4 April 2024, under which the company made a payment in lieu of a financial penalty of £343,035. The Commission’s summary says a review found weaknesses in anti-money laundering controls and in measures to protect customers from gambling harm. The full public statement is on the register, and it is worth reading before you sign up.

Games

We have not been able to confirm bet365’s current casino line-up from the operator itself, and we would rather leave that gap than repeat claims from third-party sites. Open the casino lobby and look for the categories you care about, such as slots, live dealer tables and card games.

Whatever the line-up, any online slots offered to British players fall under the national stake limits described below.

Payments and withdrawals

bet365’s help centre lists these deposit options in GBP:

• Debit card
• Apple Pay
• PayPal
• Skrill and Neteller
• paysafecard

That page is a general one rather than UK-only, and it also mentions credit cards. Credit cards cannot be used for gambling in Great Britain, so the cashier in your own account is the final word on what you can use.

The withdrawal methods page gives these indicative processing times: Apple Pay instant; PayPal, Skrill, Neteller and bank transfer 1 to 4 hours; debit card 1 to 5 banking days. For debit card and bank transfer requests, bet365 says it aims to process them within 2 hours of receipt.

According to the UK withdrawals page, your account must be fully verified before you can withdraw. Winnings usually go back to the original deposit method, otherwise by bank transfer. Bank details go through a Confirmation of Payee check and must belong to a personal account.

Player protection and support

Gambling Commission rules require online operators to check a customer’s age and identity before they can gamble. Credit card gambling has been banned since 14 April 2020. Online slot stakes are capped at £5 per spin for players aged 25 and over and £2 for those aged 18 to 24, limits that came in on 9 April and 21 May 2025.

If you want to block all GB-licensed gambling sites at once, you can register with GAMSTOP, a free multi-operator self-exclusion scheme.

bet365’s contact page lists live chat 24 hours a day, a web form, social media and a postal address at bet365 House, Stoke-on-Trent. There is no phone number, so plan on chat or the web form if you need help.

Our view

bet365 suits players who already bet on sport there and want casino games on the same account. Its licence position is easy to confirm on the register, and the help centre is detailed about withdrawal times.

Before you sign up, look up account 55149 on the register, read the 2024 public statement, and check the payment options in your cashier rather than on the general help page. This is an 18+ product.

Sources

• Gambling Commission register: Hillside (UK Gaming) ENC (55149)
• Gambling Commission register: domain names for 55149
• Gambling Commission register: regulatory actions for 55149
• Gambling Commission register: trading names CSV
• bet365 Help: deposit methods
• bet365 Help: withdrawal methods
• bet365 Help: how do I withdraw (en-gb)
• bet365 Help: contact us
• Gambling Commission: age and ID verification
• Gambling Commission: credit card ban from April 2020
• Gambling Commission: online slots stake limit guidance
• Gambling Commission: multi-operator self-exclusion (GAMSTOP)