bet365 Casino review (Ontario)

• Licence and authorization 10.0
  Evidence

  iGaming Ontario lists on.bet365.ca. The Ontario terms name Hillside (International Gaming) ENC for the casino and Hillside (International Sports) ENC for the sportsbook, registered with the AGCO under OPIG1232411 and acting as agent of iGO. The regulator list, the terms and the registration number all line up, so this criterion scores full marks.

  Sources: igamingontario.ca, help.on.bet365.ca
• Ownership transparency 8.5
  Evidence

  The Ontario terms name both Hillside companies with their Malta registration numbers (P1887 and P1891) and their registered office at Quantum House, 75 Abate Rigord Street, Ta' Xbiex. They refer only to the 'bet365 group' in general terms rather than naming a parent company, which is why ownership scores below licensing.

  Sources: help.on.bet365.ca
• Withdrawal terms 8.5
  Evidence

  bet365's Ontario withdrawal page gives a time for each method (Interac, debit and PayPal in 1 to 4 hours, wire within 12 hours, Apple Pay instant) and minimum and maximum amounts in CAD, with no fees listed. The terms require cleared deposits and completed verification, and set no daily maximum. Withdrawal fees are not explicitly confirmed as zero, so check the cashier before you cash out.

  Sources: help.on.bet365.ca
• Local payment methods 9.5
  Evidence

  Interac, through online banking and e-Transfer, works for deposits and withdrawals from $10 to $10,000, with Autodeposit supported. Debit cards, Apple Pay, Google Pay, PayPal and paysafecard are also offered, all in CAD. Having Interac in both directions plus several mobile wallets, all in Canadian dollars, is why this score is near the top.

  Sources: help.on.bet365.ca
• Customer support 9.0
  Evidence

  The Ontario contact page offers live chat and social media 24 hours a day, 7 days a week, plus an email webform. There is no phone number. We could not find whether help is available in French, so if you need it, ask through live chat before you deposit.

  Sources: help.on.bet365.ca
• Player protection tools 9.0
  Evidence

  The Ontario responsible gambling site and terms list deposit limits, loss limits, reality checks, an activity tracker, time out, self exclusion, gambling blocks and a budget calculator, with BetGuard and ConnexOntario referenced. That is one of the fuller toolsets we found. We found no wager limits or PlaySmart link, so the score stops short of the maximum.

  Sources: responsiblegambling.on.bet365.ca, help.on.bet365.ca
• Site and app experience Not assessed yet
• Complaints record 9.0
  Evidence

  Our searches of AGCO news releases on agco.ca, and wider web searches for AGCO penalties, found no regulatory action or monetary penalty against the Hillside companies or bet365 Ontario. That clean record supports a high score. We did not review player complaint sites, so read recent player feedback if it matters to you.

  Sources: agco.ca

The overall score is calculated from these criteria using the weights published in our methodology.