Caesars Palace Online Casino review (Ontario)

• Licence and authorization 10.0
  Evidence

  iGaming Ontario lists caesarspalaceonline.com/on/, and the Ontario terms name American Wagering, Inc. as holder of an AGCO iGaming Operator registration, offering games as agent for iGO. That match between the regulator list and the terms earns full marks. The site footer itself carries no licence statement, so look to the terms if you want to see who holds the registration.

  Sources: igamingontario.ca, caesarspalaceonline.com
• Ownership transparency 8.0
  Evidence

  The Ontario terms name American Wagering, Inc., 1 Caesars Palace Drive, Las Vegas, NV 89109, and refer only to a 'Group' without naming the parent. Caesars Entertainment, Inc. appears as the developer legal name on Google Play, which links the brand to its owner, though not in the casino's own documents. That indirect link is why the score is not higher.

  Sources: caesarspalaceonline.com, play.google.com
• Withdrawal terms 7.0
  Evidence

  The terms allow up to 72 hours for internal processing, cap deposits and withdrawals at $10,000 a day, promise that any fees are shown before you cash out, and allow refusal within 14 days of card funding. The payments page gives times for several methods (debit often within an hour, PayPal same day) and Interac withdrawals of $1 to $25,000. Not every method has a published time, so check before choosing one.

  Sources: caesarspalaceonline.com
• Local payment methods 8.5
  Evidence

  The Ontario payments page lists Interac e-Transfer and debit cards for both deposits and withdrawals, plus PayPal and online banking. It does not say explicitly that payments are in CAD, and it also lists US methods such as Venmo and PayNearMe that 'may vary by state'. Confirm in the cashier which methods and currency apply to your Ontario account.

  Sources: caesarspalaceonline.com
• Customer support 9.0
  Evidence

  The Ontario support page says live chat runs 24/7, and the terms add a web form and a phone line, 855-700-0123, open 8am to 1am EST daily. Chat at any hour plus a phone option supports a high score. French support is not mentioned anywhere we looked, so ask about it before you deposit if you need it.

  Sources: caesarspalaceonline.com
• Player protection tools 8.5
  Evidence

  The Ontario responsible gaming page offers deposit, loss and single wager limits, daily session time limits, breaks of 1 to 90 days and self exclusion up to permanent, with ConnexOntario details. The tools are linked in the footer and the terms mention BetGuard. We found no reality checks, activity statements or PlaySmart link, which held the score back slightly.

  Sources: caesarspalaceonline.com
• Site and app experience 6.5
  Evidence

  Caesars has apps on the App Store (Canada, seller Computerized Bookmaking Systems, Inc., mentions Ontario) and Google Play (Caesars Digital, lists ON), with terms in the footer. The iOS listing says 'Must be 21 or older', while Ontario's minimum is 19, and the site footer shows US payment logos. We did not confirm whether games show their payout rate (RTP); check a game's info screen before playing.

  Sources: apps.apple.com, play.google.com, caesarspalaceonline.com
• Complaints record 9.0
  Evidence

  We searched AGCO news releases on agco.ca and the wider web for AGCO penalties and found no regulatory action or monetary penalty against American Wagering, Inc. or Caesars Ontario. A clean regulator record supports a high score. Player complaint sites were not part of this review, so look at recent player feedback yourself if it matters to you.

  Sources: agco.ca

The overall score is calculated from these criteria using the weights published in our methodology.